We pride ourselves on fast turnaround : 3 to 5 business days, depending on where you live.
Your FLEEP mattress will be delivered to you by one of our shipping partners such as Nationex. There’s nothing to pay on delivery. Simply unpack your mattress and start looking forward to a great night’s sleep!
Shipping is free everywhere to all destinations served by Fleep in Canada and the U.S. There is an additional charge for delivery to Canadian Territories (contact us at firstname.lastname@example.org before ordering).
Each item you order is packaged and processed separately, but we ship them all at the same time. Normally you should receive them the same day, but the carrier can’t guarantee it 100%.
No, but simply order your Fleep a few days ahead of time. You’ll receive it 3 to 5 business days later. No need to put in an advance order because mattresses are in stock at our plant at all times.
Taxes aren’t included in the price because they vary by location. To get an idea of the total cost of your mattress, just add it to your cart. The taxes will be automatically calculated based on where you’re ordering from.
Return requests must be made no later than the 112th day after the date the mattress was delivered, and only one return per purchaser per year is accepted. For a full reimbursement, you must submit photos showing that your mattress has not been damaged, i.e., burned, stained, ripped, etc. Note, however, that if a gift was offered to you with your mattress (promotion), you keep the gift and the amount equivalent to the price of this gift will be deducted from your refund.
Fleep returns are a snap. If you’re not happy with the mattress, just complete the return form in your Fleep account and then follow the steps. Fleep will contact you within 24 to 48 business hours to make the necessary arrangements for a free pickup.
After talking to Fleep Customer Service about the return, you’ll receive a shipping bag to protect the mattress. Pack up your Fleep in the bag before the carrier comes to pick it up.
No worries—our 111 night trial includes free return shipping! Note, however, that if a gift was offered to you with your mattress (promotion), you keep the gift and the amount equivalent to the price of this gift will be deducted from your refund.
Fleep believes in community. All mattresses returned in good condition are donated to charity organizations in our region. The rest are recycled according to strict standards.